Return & Refund Policy

At Modish X, we prioritize your satisfaction and understand that plans can change. We offer a flexible return and cancellation policy to accommodate your needs. Here’s a clear and friendly overview:

1. Canceling Your Order

Changed Your Mind? No Worries!

• Before Shipment: Email support@modishx.com before it ships for a full refund.
• After Shipment: Once shipped, we can’t recall it—but contact us quickly and we’ll do our best to assist.

2. Returning a Product

Enjoy a 28-Day Return Period

• Quality Issues or Damages: Returns accepted for faulty or damaged items.
• Brand New and Unopened: Items must be unused and in original packaging.
• Original Accessories: Return all accessories and freebies.
• Shipping Costs: You cover return shipping; original shipping is non-refundable.
• Complete Documentation: Include your receipt or proof of purchase.
• Note: Clearance/Sale items are non-refundable.

3. Steps to Return Your Product

• Start the Process: Email support@modishx.com to confirm eligibility.
• Provide Details: Include order number, date, and reason.
• Approval: We’ll reply with return instructions.
• Secure Packing: Use our guidance and insure your shipment.
• Label Properly: Write your order number on the package.
• Time Frame: Ship within 28 days; refunds processed in 7–10 business days.

Tip: Contact support before returning. Unauthorized returns will not be accepted.

4. Important Information

• 28-Day Return Window from delivery date.
• Condition: Items must be unused, unopened, and unaltered.
• Exclusions: Certain products are non-returnable.
• Return Verification: Only Modish X items accepted.
• Shipping Costs: You pay return shipping. Original shipping is non-refundable.
• Contact: Email support@modishx.com.

5. Refund Process

• Monitor Your Return: Track and notify us when it arrives.
• Refund Timing: Processed in 7–10 business days after receipt.
• Need Help? Contact support@modishx.com if you haven’t received it.

6. Shipping Fees and Taxes

• Transparency: Shipping fees and taxes are non-refundable.
• Return Shipping: Covered by customer and deducted from refund.
• Support: Reach out to our team with any questions.

Your satisfaction is our priority, and we’re here to make your experience with Modish X as smooth as possible. Contact us anytime with your questions or concerns!