Shipping & Delivery Policy

We understand the excitement of receiving your order promptly. That’s why we partner with trusted carriers to ensure your products are delivered safely and on time.

Shipping Options:

• Standard Shipping: Typically takes 3 - 5 business days for UK. Available for all orders.
• Expedited Shipping: Faster delivery options are available at checkout for an additional fee.
• International Shipping: We offer international shipping to select countries. Delivery times and costs vary based on destination.

Shipping Costs:

Shipping costs are calculated at checkout based on the shipping method and destination. Free standard shipping is available for orders over a certain amount.

Order Processing:

• Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
• Shipping time does not include the 1–3 day processing period needed after placing your order.
• Delays may occur due to invalid addresses, customs clearance procedures, or other unforeseen causes.
• Customs duty is paid by the customer.
• Extra Shipping Fee: For large essentials (e.g., diapers, wipes), an additional $9.99 shipping fee applies due to size and handling requirements.

Tracking Your Order:

You can track your order using the tracking number provided in your shipping confirmation email. Visit our website or the carrier’s site to check the status.

Special Note:

• We dispatch orders within 2–3 business days (excluding pre-orders).
• Please ensure your address is correct—once shipped, we cannot redirect the parcel.
• It is your responsibility to verify your address details before checkout.

Customs Duty & Import Fees – What You Need to Know 😊

At Modish X, we’re all about bringing you the latest fashion straight to your door. Some of our pieces come from our trusted partners overseas, which means your order might go through UK customs.

In rare cases, this could mean a small customs fee or VAT added by the UK government. Most customers don’t get charged, but it’s good to be aware—just in case!

Here’s a quick example:

• Let’s say you order a fab winter coat for £70.
• If customs apply charges, it might look like:
• VAT (20%) = £14
• Courier handling fee (e.g., Royal Mail) = around £8
• Total before delivery = ~£22

💡 This doesn’t happen to everyone—but if it does, your courier will let you know how to pay it before delivering your parcel.

We know it’s not the fun part of shopping, but we believe in keeping things transparent so you’re never caught off guard. If you ever have questions, feel free to reach out—we're always here to help! 💬✨